Return & Refund Policy

🔁 Return & Refund Policy

Hum apne customers ko best quality products dene ki puri koshish karte hain. Agar kisi wajah se aap apne order se satisfied nahi hain, to neeche di gayi policy ke according return ya refund request kar sakte hain.

✅ Return Eligibility

Product delivery ke 3–7 din ke andar return request karni hogi.

Product unused, unwashed, aur original condition mein hona chahiye.

Original packing, tags aur invoice ke sath return karna zaroori hai.

❌ Non-Returnable Items

Neeche diye gaye items return ya refund ke liye eligible nahi honge:

Earrings, nose pins, studs (hygiene reasons ke liye)

Customized / personalized jewellery

Sale / discount items

Damaged products jo customer ki galti se hue ho

🔄 Return Process

Hume WhatsApp / Email par contact karein (Order ID ke sath).

Product ke clear images ya video share karein.

Approval ke baad hi return accept kiya jayega.

Customer ko return shipping charges khud bear karne honge (agar product defective nahi hai).

💰 Refund Policy

Refund product receive aur inspection ke baad process kiya jayega.

Refund 5–10 working days ke andar original payment method mein transfer ho jayega.

COD orders ke liye refund bank transfer / UPI ke through kiya jayega.

🛠️ Damaged / Wrong Product

Agar aapko:

Damaged product

Wrong product

Missing item

mile ho, to 24 hours ke andar unboxing video / photos ke sath contact karein. Aise cases mein free replacement ya full refund diya jayega.

📦 Exchange Policy

Exchange sirf same product ke liye allowed hai (subject to stock availability).

Design change exchange allowed nahi hoga.

📞 Contact Us

Agar aapko koi bhi query ho to hume contact karein:

📧 Email: support@glevcare.com

📱 WhatsApp: +91- 6392917318